Train Service Controller

Job Purpose
Reporting to the Chief Controller, Operations Control Centre (OCC), the Train Service Controller (TSC) will perform various duties in the OCC to ensure safe and efficient train operations. Responsibilities
Monitor and control train operational activities to ensure that safe, efficient, and reliable train services are provided at all times. Regulate and monitor train services closely in accordance with train timetable. Make logical decisions and cater necessary service adjustment to meet passenger needs. Coordinate and mobilise relevant Operations and Maintenance staff to deal with failure or unexpected events in an expeditious and safe manner. Monitor and oversee daily station opening and ensures that all station equipment are functional before the start of revenue service. Assists Chief Controller in information dissemination to passengers that are affected by rail incidents at the stations. Inform relevant maintenance staff on equipment faults so that recovery actio...