Trainer - bpo / contact centre experience is mandatory

Trainer

We are looking for an experienced Trainer to deliver engaging training, develop learning content, and support employees in achieving strong performance outcomes.

Key Responsibilities Facilitate interactive training sessions and onboarding programmes Design and maintain training materials aligned to business and client needs Assess trainee performance and provide feedback to ensure knowledge retention Deliver floorwalking support and coaching to employees post-training Work closely with QA teams to address performance gaps and drive quality improvements Conduct refresher training and continuous upskilling interventions Manage training schedules, reporting, and stakeholder communication Requirements 2–5 years’ experience in training/facilitation (BPO/Contact centre mandatory) Train-the-Trainer certification (required) Strong communication, facilitation, and coaching skills Ability to adapt to different audiences and work flexible hours

Ideal for someone passionate abo...