Training and Implementation Specialist

Job Description

We are currently looking for a young minded, vibrant, high-energy, proactive and detail-oriented Training & Implementation specialist, with experience in Customer Success, support, trainings and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro.

What You’ll Do

• Primary point of contact for our clients during the product implementation process.
• Manage end-to-end implementations of ReviewPro products, ensuring smooth onboarding through effective project management.
• Build trusted advisor relationships with clients and monitor onboarding progress to resolve outstanding items.
• Deliver client training on the ReviewPro platform and hospitality best practices in multiple languages.
• Drive adoption and engagement with ReviewPro features through proactive client communication (phone, email, etc.).
• Monitor c...