Location
makati
Job Type
Full-time
Posted
June 05, 2026
Job Description
- Design and implement standardized onboarding programs for:
- Claims adjudicators (Professional, Institutional, COB, Adjustments, Recovery)
- Build structured training curricula, modules, lesson plans, and facilitator guides.
- Develop knowledge, assessments, and certification requirements.
- Establish formal certification and re-certification standards.
- Ensure all accounts follow a consistent enterprise training framework.
- Prioritize high-risk accounts and implement targeted training remediation plans.
- Personally facilitate new hire and remediation training sessions as needed.
- Conduct live QA audits and side-by-side coaching sessions.
- Step into production (claims processing or call handling) when necessary to understand workflow challenges.
- Participate in nesting, go-lives, and high-risk account stabilization.
- Maintain working knowledge of all supported roles acr...