Training Manager (Helpdesk Customer Support)

Role Overview

Our organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the high-level skills necessary to support complex platform integrations, API debugging, and data-driven marketing technologies. You will bridge the gap between technical engineering teams and front-line support, transforming training from a baseline requirement into a strategic driver of organizational performance.

Key Responsibilities
1. Strategic Leadership & Governance

• Vision & Roadmap: Develop and execute a multi-year strategic vision for technical enablement that aligns with the organization's growth and capability goals.
  
• Operational Partnership:<...