Training & Performance Supervisor - Rotating Schedule

Description

ESSENTIAL JOB FUNCTIONS

• Maintain internal performance and quality standards set by management.
• Ensure that the processes, metrics and visibility are meeting expectations.
• Responsible for creating, maintaining and analyzing data related to client metrics, service and visibility.
• Analyze client key performance indicators gaps, data quality, and visibility to improve performance, escalating to the Training & Performance Manager when necessary.
• Assess support interactions based on established performance and quality standards
• Monitor trends and provide recommendations for the design and facilitation of forwarding and operations training courses and associated performance and quality standards.
• Deploy as part of a field team as needed for site visits.
• Supervise frontline Training & Performance staff as assigned.
• Other duties as assigned.

PHYSICAL REQ...