Location
cape town
Job Type
Full-time
Posted
June 23, 2026
Job Description
Overview
EXL City of Cape Town, Western Cape, South Africa Job title:
Training Specialist Employment Type:
Full-Time (Work from Office) About the Role We are looking for an experienced and dynamic
BPO Trainer
to join our team. The ideal candidate will have strong expertise in
US motor (auto) and property insurance products , and the ability to deliver engaging, effective training to new and existing agents in a fast-paced BPO environment. What You’ll Do Facilitate comprehensive training programs for new and tenured agents covering: US motor and property insurance products Company policies and compliance guidelines Customer service standards and best practices US culture, communication styles, and customer expectations Develop and update training materials, assessments, and learning paths. Conduct coaching sessions, monitor trainee performance, and provide actionable feedback. Collaborate with operations, QA, and leadership to ensure training aligns with business goals...
EXL City of Cape Town, Western Cape, South Africa Job title:
Training Specialist Employment Type:
Full-Time (Work from Office) About the Role We are looking for an experienced and dynamic
BPO Trainer
to join our team. The ideal candidate will have strong expertise in
US motor (auto) and property insurance products , and the ability to deliver engaging, effective training to new and existing agents in a fast-paced BPO environment. What You’ll Do Facilitate comprehensive training programs for new and tenured agents covering: US motor and property insurance products Company policies and compliance guidelines Customer service standards and best practices US culture, communication styles, and customer expectations Develop and update training materials, assessments, and learning paths. Conduct coaching sessions, monitor trainee performance, and provide actionable feedback. Collaborate with operations, QA, and leadership to ensure training aligns with business goals...