Job Description
Job Description
· Review and support with day-to-day quotations
· Allocate workloads within team to ensure smooth operations during peak activity or staff absence
· Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
· Build and maintain strong relationships with customers.
· Maintain strong business partnerships with Service Providers
· Monitor invoicing and BNP report where needed
· Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
· Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
· Be continuously open and positive to implementing new system changes and enhancements with the team
· Oversee and ensure compliance with Expeditors Operational Process Standards
· Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.
· A...