Transition Specialist (B2B AU Telco)

Position: Transition Specialist (B2B AU Telco)

Location: BGC, Taguig

Work setup & Shift: Onsite | Dayshift

Role Overview

The Transition Specialist sits in the Enterprise Business (EB) Delivery division and reports to the Associate Director, Enterprise Service Management. The role is responsible for governance and coordination of scheduled projects and transition activities to move customers into/out of Digital TAC support and Managed Services.

Responsibilities

• Coordinate and manage transition projects including planning, scheduling, transition activities, and monitoring.
• Engage with stakeholders across business, project teams, and vendors to ensure successful delivery.
• Drive revenue activation and ensure alignment to project timelines and customer expectations.
• Maintain governance, risk, issues, and change management processes.
• Ensure compliance with transition management and quality...