Travel & Hospitality Operations Lead – Customer Service

A leading customer service solutions provider is seeking an experienced Operations Supervisor to lead customer service operations in Cebu City. The ideal candidate will manage teams handling various support channels and ensure operational excellence. Responsibilities include overseeing customer concerns, driving process improvements, and mentoring team members. Candidates with a strong background in customer service operations and travel & hospitality experience are preferred. This role is critical in maintaining quality standards and achieving business goals.
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