Triage Nurse - USRN

TRIAGE NURSE (USRN)

Gallagher Bassett, a premier multiline claims services provider, is looking for USRNs to join their Workers’ Compensation Triage program. This role offers the opportunity to deliver high‑quality triage services while working in a dynamic, fast‑paced environment that supports injured workers across the United States.

Primary Duties and Responsibilities

• Receive inbound calls from injured workers and employers.
• Conduct structured assessments using approved protocols.
• Provide guidance and instructions based on protocol outcomes.
• Escalate calls promptly when defined criteria are met.
• Collect and verify required case information (demographics, employment details, injury data).
• Document all interactions accurately in designated systems.
• Perform follow‑up calls as required to reassess and update case records.
• Deliver professional, empathetic communication throughout...