UAM Monitoring Operation Analyst

Job Responsibilities

• To perform day-to-day monitoring, triaging, and investigating of potential suspected anomalous usage behavior alerts
• To work with internal teams to validate alerts within stipulated SLA
• To coordinate and support HQ in investigation of escalated cases to closure
• To perform continuous review and improvement on current monitoring operations to enhance effectiveness of monitoring
• To be able to recognize and report on issues, and work with HQ to resolve the issues
• To gain in-depth understanding of internal business applications to be able to analyse, recognise and identify potentially anomalous activities
• To perform analysis on usage behaviour trends to discover potentially fraudulent activities
• To prepare routine and ad-hoc reporting and statistics on state of operations
• To work with internal cyber security teams to ensure investigations are comprehensive

Job Requ...