UK Customer Services Manager

Your newpanyYou will be joining a global, consumer-focused organisation operating across B2B and D2C channels, with a strong emphasis on customer experience, operational excellence and digital transformation. The business offers a collaborative, international environment with close alignment between Customer Service, Sales, Digital, Supply Chain and Finance teams.
Your new roleAs Customer Service Manager (Order to Cash), you will lead end‑to‑end customer service operations, driving performance, engagement and continuous improvement.

Lead and own the full Order‑to‑Cash process across B2B and D2C

Deliver service excellence through KPI management, escalation handling and quality control

Lead, coach and develop team leaders and customer service agents.

Drive engagement, performance conversations and training across product, process and soft skills

Monitor Customer Service and OTC KPIs, converting insight into action

Manage custom...