Job Description
Technical Specialist - Unified Communications
Are you a skilled Unified Communications professional looking for your next challenge in Brisbane? We are seeking a Technical Specialist - Unified Communications to design, implement, and manage a high tech Genesys Cloud platform. In this role, you will lead system administration, interaction configuration, and external system integrations while discovering automation opportunities to revolutionise customer enquiry channels. If you want to collaborate with diverse stakeholders, drive continual improvement, and elevate customer engagement technologies within a supportive, forward-thinking environment, this is the perfect opportunity for you. If you do not have experience with Genesys and come from a level 3 Desktop background and telephony engineering please do apply!
What You Will Do:
• Provide technical support to the Genesys Cloud platform, ensuring its optimal functionality, performance, and config...