User Helpdesk Lead - ITSM, Vendors & Automation

Talent is seeking a UHD Technician in Mexico, Estado de México, responsible for providing centralized Help Desk service. This role involves ensuring external support meets SLAs and quality standards while enhancing service performance through analysis and reporting.

The ideal candidate should have at least 3 years in a helpdesk role, excellent communication skills, and proficiency in tools like Microsoft Office and ITSM platforms. This opportunity supports a collaborative international team to deliver excellent service.