Job Description
Fixed Term Contract, Full-time UK-wide, Remote About the Role As a member of our Professional Services team, you will work closely with multidisciplinary colleagues to plan, conduct, and analyse user research that informs the design and delivery of high-quality digital services.
You will play a critical role in understanding user behaviours, identifying pain points, and ensuring that solutions are grounded in evidence.
With a strong commitment to user-centred design and continuous improvement, you will help shape meaningful digital transformation for our clients.
Responsibilities Lead user research activities across the full project lifecycle, from discovery through to live service optimisation.
Plan and conduct qualitative and quantitative research using a range of appropriate methods (e.g., interviews, usability testing, surveys, observations, diary studies).
Identify and recruit representative users, ensuring ethical and inclusive...