Location
makati
Job Type
Full-time
Posted
June 24, 2026
Job Description
Job Title: USRN Supervisor (Healthcare BPO | Makati | Night Shift | Up to 100K)
Location: Makati
Schedule: RTO | 9 PM – 6 AM
Salary: Up to PHP 100,000 + Allowances
Key Responsibilities
Lead and coach a team of USRNs
Monitor KPIs (AHT, QA, adherence, MTM completion)
Handle escalations and support complex cases
Guide nurses transitioning to telehealth
Ensure HIPAA compliance and quality standards
Qualifications
Active PRN license (required)
USRN license (preferred)
2+ years leadership experience in healthcare BPO or telehealth
Location: Makati
Schedule: RTO | 9 PM – 6 AM
Salary: Up to PHP 100,000 + Allowances
Key Responsibilities
Lead and coach a team of USRNs
Monitor KPIs (AHT, QA, adherence, MTM completion)
Handle escalations and support complex cases
Guide nurses transitioning to telehealth
Ensure HIPAA compliance and quality standards
Qualifications
Active PRN license (required)
USRN license (preferred)
2+ years leadership experience in healthcare BPO or telehealth
Ready to Apply?
Submit your application for USRN Team Lead / Supervisor Healthcare BPO Makati Up to 100k at Epsilon Group Services
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