Utilities - Customer Service Advisor

About the Role

You’ll be working from offices based in Southern Suburbs, Cape Town. This role involves managing inbound and outbound calls as well as handling various back‑office tasks and general enquiries. The successful applicant will respond to all calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. With frequent calls the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need a willingness to learn and a drive to excel.

Requirements

• Minimum passed Grade 11 / Matric
• Minimum of 6 months to 1 year experience as a utilities advisor in a BPO environment
• Must be available to work rotational shifts, weekends, and public holidays in line with client requirements
• Clear credit and criminal record check
• Compute...