Location
toronto
Job Type
Full-time
Posted
June 27, 2026
Job Description
Project Overview
The Identity and Access Management Practice (IAMP) is supporting the products and services of its Digital Credentials team (DCT), including the Enterprise Credentials Platform (ECP), to modernize digital credential delivery and enable secure, trusted, interoperable digital interactions across jurisdictions.
Key Responsibilities
- Lead end-to-end service design initiatives that improve how digital credential products are delivered, adopted, and scaled across programs, ministries, and jurisdictions in support of modernization and broader economic priorities.
- Plan, facilitate, and synthesize value stream mapping and service blueprinting sessions to identify systemic gaps, risks, and modernization opportunities across policy, process, technology, and governance.
- Use qualitative and quantitative data to validate service pain points, inform prioritization, and shape recommendations that enable secure, trusted, and interoper...