VIC Team Leader, AskACU Centre (Melbourne)

Campus Location: Melbourne, Australia

Job No: APTAV119954#017

• Lead the day-to-day supervision, including training, monitoring, guidance and mentoring of AskACU Centre Service Officers and AskACU Service Assistants.
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions
• Full time, fixed term role until September 2026 at our Melbourne campus with some hybrid flexibility.

About the role:

Operating within AskACU Centre - VIC, the AskACU Team Leader is responsible for managing the provision of excellent client services through face-to-face delivery and referral to the expert teams within the Contact Centre, and/or self-serve options as required. This position ensures students and staff receive a positive customer service experience on campus by resolving issues, providing relevant services and supp...