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Vietnamese-Speaking CSR - Outbound Retention (Healthcare)

HCM Nexus Consulting · Mandaluyong, Metro Manila, Philippines

Location
Mandaluyong
Job Type
Full-time
Posted
July 04, 2026

Job Description

Job Summary:

We are looking for a fluent Vietnamese-speaking Customer Service Representative to join an outbound campaign focused on retaining healthcare insurance members. The role involves contacting policyholders to encourage renewals, address inquiries or concerns, and provide value-added solutions to support continued engagement with the healthcare plan.


The ideal candidate is fluent in both Vietnamese and English, customer-focused, and experienced in outbound calling or retention programsespecially in the healthcare or insurance space.


Key Responsibilities:


  • Make outbound calls to Vietnamese-speaking clients for policy renewal and retention efforts.
  • Communicate the benefits of continued coverage and handle objections with empathy and professionalism.
  • Identify client needs and offer appropriate plans, promotions, or solutions to prevent cancellations.
  • Docum...

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