Job Description
We are a leading global cryptocurrency exchange serving tens of millions of users with a full suite of digital asset trading and wealth management services — consistently ranked among the top exchanges worldwide. Our team is globally distributed, fast-moving, and deeply embedded in the Web3 ecosystem.
Why This Role ExistsOur VIP clients are among the most valuable relationships we have — and the bar for how we serve them needs to match that. As trading volumes grow and client expectations become more sophisticated, we need someone fully dedicated to making sure our highest-tier users feel seen, prioritized, and well-served. This role exists to own that experience end to end: not just responding to requests, but building the habits and systems that turn VIP relationships into long-term loyalty.
What You'll Own- Serve as the dedicated point of contact for high-tier VIP clients — managing daily inquiries, resolving complex issues, and pulling in th...