Voice of the Customer (VoC) Survey Analyst

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Provide quantitative analysis of Voice of Customer data and make recommendations to improve customer experience, client retention and to attract new business. Data will be gathered from enterprise-wide surveys that will include Paychex and our affiliate companies. Identify the main factors that delight and disappo...