Job Description
Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
Job Purpose
The Vice President, Global HELP24 is responsible for the strategy, governance, and performance of ACI’s global post-deployment technical support organization. The role ensures consistent, high-quality support for ACI software products operating in both ACI-managed environments and customer-managed deployments across the full customer lifecycle.
This leader oversees a globally integrated, partner-led delivery model, ensuring accountability for service quality, cost efficiency, ...