VP, Incident Management

Purpose

As the incident manager, the role is accountable for ensuring rapid incident response, service resilience, compliance and executive risk visibility in an insurance environment. Continuous improvement across ServiceNow Incident Management Workflow, and ensure alignment with MAS TRM, BCM and audit expectations.

Responsibilities

Major Incident Command & Response Management

• Lead end-to-end major incident management lifecycle, ensuring rapid service recovery and minimal business impact. This includes working with information security team for cybersecurity incident.
• Establish clear command structure and war-room governance during incidents.
• Coordinate cross-functional teams (Infrastructure, Cloud, Security, Apps, Vendors).
• Own incident escalation to senior management.
• Provide structured updates to executive stakeholders for major situations.
• Lead post-incident reporting to Senio...