VP of Customer Support and Customer Success | SaaS | Bangalore

Michael Page · Bengaluru, Karnataka, India

Location

Bengaluru

Job Type

Permanent

Posted

June 25, 2026

Job Description

This is a 5 day WFO opportunity
Candidate should come from a SaaS product background
About Our Client
Our client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore, with operations spanning India, Southeast Asia, and the Middle East
Job Description
You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value.
You will oversee the Technical Account Management (TAM) and Customer Support teams, enabling them to deliver high-quality, consistent customer experience across all accounts.
You will drive customer delight by engaging proactively with senior client stakeholders, and ensuring predictable customer operations.
You will build and manage multi-level stakeholder relationships within enterprise customers, acting as their strategic partner and point of escalation.
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