Warranty Admin Assistant

Description

As a Warranty Admin Assistant (Retail) , you'll be handling warranty claim submissions, tracking payments and credit notes, preparing reports, and ensuring accuracy, compliance, and smooth process flow.

• Review, validate, and submit warranty claims accurately and on time
• Ensure repair orders and supporting documents are complete to speed up approvals and reimbursements
• Prepare warranty and technical reports required by BYD / Denza
• Track warranty settlements, including returns, payments, and credit notes
• Review manufacturer warranty payment statements and coordinate with Accounts Receivable
• Prepare and maintain monthly reports (summary, ageing, parts usage, WIP, rejection analysis, acceptance rate)
• Review repair orders to reduce claim rejections and prevent revenue leakage
• Identify ways to improve warranty processes, coding, and workshop workflows...