Location
Chennai
Job Type
Full-time
Posted
June 04, 2026
Job Description
Hi All,
We are hiring for the below WFM (Workforce Management) roles for Chennai location. Please find the below details about the job description.
Please note that we have multiple opportunities, so please refer the job to your friends/colleagues.
Experience level: 3 to 10years
Work Model: Hybrid
Shift: Night
NICE Dialer Analyst
Job Description:
The NICE Dialer Analyst is a Workforce Management oriented analyst responsible for the end-to-end management, configuration, monitoring, and optimization of outbound and blended dialer campaigns within the NICE platform. This role ensures dialer strategies are aligned with forecasted demand, staffing plans, and client business objectives while maintaining compliance, productivity, and se...