WFM Forecasting & Capacity Lead

Cognizant is seeking a Workforce Management Forecaster in Quezon City. The role involves managing capacity planning and forecasting, analyzing contact volumes and staffing needs, and providing management information to support client activities. Candidates should have 2-5 years of experience in forecasting and capacity planning, with at least 2 years in people management, ideally in WFM or the BPO/contact center industry. This role demands strong analytical skills to drive operational efficiency.
#J-18808-Ljbffr