WFM Manager: Forecasting, Scheduling & Team Leadership

Teleperformance is seeking a Workforce Management (WFM) professional in Malaysia, Sabah. The ideal candidate will possess a Bachelor's degree in Business or related fields and have proven experience in workforce management within a BPO environment. Responsibilities include developing staffing forecasts, employee scheduling, and leading a team for optimal performance. Strong analytical, problem-solving, and leadership skills are essential to ensure resource allocation meets client requirements and service levels.
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