Location
west coast division
Job Type
Full-time
Posted
June 18, 2026
Job Description
Qualifications
Requirements:
- Bachelor's degree in Business, Operations Management, or related field.
- Proven experience in workforce management within a BPO environment.
- Strong analytical and problem-solving skills.
- Proficiency in workforce management tools and software.
- Excellent communication and leadership abilities.
Responsibilities
Responsibilities:
- Develop accurate volume and staffing forecasts based on historical data and industry trends.
- Collaborate with operations teams to understand client requirements and ensure optimal resource allocation.
- Create and manage employee schedules to meet client service level agreements (SLAs).
- Implement scheduling strategies to optimize staffing levels and maximize productivity.
- Monitor and analyze real-time performance data to make immediate adjustments to staffing levels.