WFM Manager - Nashville, TN

Essential Duties and Responsibilities:
- Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas as needed.
- Oversee the day-to-day functioning of the department and manage the development of routine and ad hoc reports in accordance with the schedule outlined in the contract.
- Evaluate the need for, and ensure the provision of, reporting necessary for operations.
- Provide staff with up-to-date statistics on applicable programs, community resources, and options for enrollees.
- Provide contractually required monthly and quarterly project status reports.
- Produce Performance Standards Analysis Report.
- Coordinate and evaluates the work of subordinates.
- Develop and maintain reports in areas including Call Center performance.
- Generate reports in accordance with schedules and provide reports, background information, ...