WFM Specialist II: Staffing, Downtime & KPI Lead

Qualfon in Manila is looking for an Operations Manager to oversee staffing levels and manage system downtimes within the team. Responsibilities include communicating effectively with stakeholders, monitoring staffing requirements, and documenting performance reports. Candidates should be detail-oriented, possess strong communication skills, and have knowledge of operations management. A degree or three years of related coursework is required. Proficiency in tools like Avaya CMS Supervisor is a plus.
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