WFM Supervisor: Forecasting, Intraday & Team Coaching

ibex is hiring a WFM Supervisor in Parañaque, Philippines, to lead a team responsible for workforce planning and scheduling across various call queues. The role requires at least 3 years of supervisory experience and strong analytical skills, along with familiarity with scheduling software.

The ideal candidate will excel in a fast-paced environment, ensuring high-quality service while managing staff efficiently. Responsibilities include training, performance monitoring, and developing staffing models.