Job Description
Position overview
As a SaaS Implementation Specialist you provide support to new platform implementations or enhancements by performing basic configuration tasks and troubleshooting SaaS platforms.
Key responsibilities
Perform hands-on configuration and testing to successfully deploy updates to the SaaS application
Work closely with Business Analysts and internal customers to understand their processes, priorities, and future road map initiatives; provide recommendations to support those initiatives.
Provide innovative and beneficial suggestions for improvements to current processes within the SaaS platform to drive continuous enhancements.
Provide recommendations and analysis for feature releases
Support complex ticket resolution
Functional competencies
Strong analytical and problem solving skills, with the ability to translate needs to and from stakeholders
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