Location
barcelona
Job Type
Full-time
Posted
June 27, 2026
Job Description
Do you want to make a real impact on customer experience? Are you driven by data, planning, and optimization?
Join us as a Workforce Manager!
As a Workforce Manager , you are at the heart of our customer service operation. You make sure we have the right people, at the right time, in the right place: overseeing the planning, forecasting, and scheduling of our customer service operations with the ultimate goal of delivering outstanding service to our customers every day.
If you enjoy combining analytics , strategy , and collaboration to drive performance, this role is for you.
What you’ll be doing
Take ownership of workforce optimization and play a key role in our success:
- Build accurate forecasts and create schedules that match customer demand according to past data, trends and seasonal variations.
- Analyse KPIs like service levels and occupancy, identifying improvement opportunities.