Workforce Manager, Call Center Forecasting & Real-Time Ops

A global leader in customer experience is seeking a Workforce Manager in Angeles, Philippines. The ideal candidate will manage a team responsible for optimizing workforce operations and ensuring service level agreements are met. With 5-7 years of experience in call center management, a bachelor’s degree in a related field, and strong analytical and communication skills, you will play a key role in driving operational excellence. Join us to foster a high-performance team culture and support continuous improvement efforts.
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