Workforce Planning Analyst Role - Quebec

Drive operational excellence as a Workforce Planning Analyst with Intact across Quebec. In this hybrid position, you will ensure optimal coverage and enhance performance for our Digital Distribution team.
As part of the Workforce Planning team, your role involves analyzing and adjusting workforce needs to achieve highest service quality from our operational hours. You will contribute to developing innovative strategies that support real-time data analysis and efficient scheduling. Your leadership will be visible as your work directly impacts customer satisfaction across all service channels.
Key Responsibilities:
• Ensure optimal coverage across specified hours
• Optimize employee performance in real time
• Lead initiatives for data-driven operational improvements
• Analyze performance trends and make adjustments
• Serve as the primary support contact for users
Requirements:
• Bachelor’s degree or equivalent preferred
• 3+ years in workforce planning exper...