Workforce & Portfolio Manager

Requisition Number: 54765
Job Location: Karachi, PAK
Global Grade: Band 8
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 03/06/2026
Posting End Date: 16/06/2026
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Job Summary
This role will be responsible for generating and reporting reports as per Business, Group, and Regulator requirements, providing a bird's eye view to Client Centre management on KPI progress, and ensuring frontline capacity planning, target setting, and administration through proper workforce scheduling. Additionally, the role involves arranging and conducting meetings to improve departmental performance, preparing for monthly and annual performance reviews to establish goals and development plans, and ensuring Call Center KPIs are met within targets, reporting any breaches to management.
Key Responsibilities
Responsible for generating reports as per business requirements.
Coordinate with relevant stakeholders on day-to-day activities.
P...