Workforce Real Time Analyst

ob purpose Duties and responsibilities ● Monitors Bi-hourly call volumes, AHT, and staffing requirements. Alert Operations management on threshold violation Performs other related duties as may be assigned either in support of divisional / departmental goal attainment or for his personal and professional training, education or development as programmed by superiors. Analytical, and problem solving skills and be very detail oriented. Must be amenable to work in Wilcon Makati
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