Location
Chadderton
Job Type
Full-time
Posted
July 03, 2026
Job Description
Multi Trades Recruitment is looking for a reliable and organised Customer Care Advisor / Planner to join a busy Facilities Management team.
This is a fast-paced role supporting planning and customer service operations, handling customer enquiries while coordinating engineers and operatives to ensure works are delivered efficiently and in line with service level agreements.
About the Role:
You will act as a key point of contact for customers, managing enquiries via phone, email, and internal systems, while planning and scheduling works for operatives.
Key Responsibilities:
* Handle incoming calls, emails, and portal requests from customers
* Book and confirm appointments using internal systems (Castleton Maintain)
* Raise, update and close support tickets via CAFM systems
* Plan and schedule works for operatives and engineers
* Manage and update diaries to ensure efficient workflow
* Monitor and ensure SLA...
This is a fast-paced role supporting planning and customer service operations, handling customer enquiries while coordinating engineers and operatives to ensure works are delivered efficiently and in line with service level agreements.
About the Role:
You will act as a key point of contact for customers, managing enquiries via phone, email, and internal systems, while planning and scheduling works for operatives.
Key Responsibilities:
* Handle incoming calls, emails, and portal requests from customers
* Book and confirm appointments using internal systems (Castleton Maintain)
* Raise, update and close support tickets via CAFM systems
* Plan and schedule works for operatives and engineers
* Manage and update diaries to ensure efficient workflow
* Monitor and ensure SLA...
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