WORKPLACE IT SUPPORT ENGINEER

Provides end-user IT support and hands‑on (“hand & eyes”) assistance for desktops, laptops, peripherals, and local applications, while supporting local and global IT operations.

• Deliver 1st & 2nd level IT support to end users
• Provide Hand & Eyes support to regional and global IT teams
• Manage and monitor IT tickets (ITSM tool)
• Support hardware/software deployment, upgrades, and maintenance
• Manage IT assets, purchases, and invoices
• Ensure user satisfaction and service quality
• Support security, compliance (ISO, ISAE), and risk management
• Maintain data confidentiality, integrity, and availability
• Assist with budgeting and cost control
• Provide training and guidance to users
• Support local and global IT projects

• Windows (10, Server 2012 R2 / 2016), Hyper...