Location
London
Job Type
Full time
Posted
June 14, 2026
Job Description
Principle accountabilities
Customer Experience Delivery
- Responsible for delivering a seamless, proactive and innovative workplace experience to customers.
- Strengthen relationships with our existing customers by proactively engaging with them and listening to their needs, whilst striving to exceed customer expectations.
- Lead by example in delivering a professional, focused service, resulting in customer loyalty and repeat business.
- Conduct regular customer meetings and curate a list of attendees to speak to customers on wider Landsec initiatives
- Contribute to the pulse surveys and annual customer survey process, taking responsibility for creating and implementing any resulting action plans – Position Landsec as the partner of choice, finding pioneering ways to enhance our customers’ experience.
- Stay up to date with the latest workplace innovations and use these insights to help inform customers