[Yên Hòa, HN]_Customer Success Staff - Up to 35M

Mô tả công việc: The Opportunity
We are seeking a dedicated Customer Success Staff to be our clients' post-launch expert. You will be responsible for system training, creating user guides, and proactively solving customer challenges through strategic check-ins. This role involves coordinating closely with internal teams to resolve issues and occasionally assisting Sales with product demos.

Job description 

• Provide post-implementation support and training to clients on system usage.
• Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
• Support the sales team with product demos and client presentations.
• Create and update user manuals or documentation as needed.
• Coordinate with internal departments to resolve customer issues promptly.
• Maintain strong client relationships and ensure high satisfaction levels.
• Occasionally travel to client sites fo...