Zendesk Reporting & Optimisation Consultant (6-Month Contract)

Zendesk Reporting & Optimisation Consultant (6-Month Contract)

About the Opportunit

yWe are seeking an experienced Zendesk Reporting & Optimisation Consultant to support a customer service operation that provides 24/7 support across multiple channels, including phone, intercom, live chat, and email

.This is a 6-month contract project focused on reviewing an existing Zendesk environment, building meaningful reporting dashboards, improving operational visibility, and identifying opportunities to optimise support processes and workflows

.The successful candidate will work closely with stakeholders to deliver actionable reporting and recommendations that enhance service delivery and customer experience

.
Key Responsibiliti

esDiscovery & Assessme

• ntReview the current Zendesk configuration, including ticket forms, workflows, triggers,...