Zendesk Support Engineer

Description

We are looking for a Zendesk Support Engineer to support the administration, optimisation, and reporting of our customer service platform, Zendesk, across multiple Live Nation businesses and brands.

The successful candidate will be responsible for managing and optimising CRM processes, ensuring seamless integration with other business systems and enhancing customer satisfaction through effective use of CRM technology. They will manage the day-to-day upkeep and stability of these contact centre platforms, being a first point of support for stakeholders across the business within a “service desk” style environment.

This role will report to the Director of Customer Communications team as part of the shared central resource team across the Live Nation estate. This is a key operational role in maintaining and improving our CRM and customer service infrastructure. The successful candidate will be responsible for the backend management of Zendes...